Orders & Assistance

We do everything we can to ensure making a purchase on this site is as easy and trouble free as possible.

Having Trouble Ordering ?

If you find you are having trouble completing your purchase, it may be you’re having difficulty adding a product to your cart, or you are finding it troublesome adding your shipping details to your checkout…


The easiest way you can complete your order without using our shopping cart is to use our contact page to send me a message saying exactly what you would like to order, the amount you would like to order, and the name and address you would like your shipment sent to.

It’s that easy !

I spend much of my time here on Original Artisan chatting with clients and emailing customers about products and orders anyway, so completing your order via email is exactly the same as finalising through our checkout pages. The only difference being, that I will manually email you your invoice later on so you can complete your payment at your leisure. (Please do not email me with credit card or bank details as this is never necessary to complete your order).

Click here to contact Original Artisan

I’ll get back to you as soon as I can, sometimes within a matter of minutes if I’m behind the scenes, sometimes within a few hours. If your order is simple and straight forward, I will send it out, if I need to know more I will get back to you and we can finalise the details.

Your product will still go out as quickly and efficiently as always and your guarantee and personal details will still be 100% intact and secure as ever.

If you prefer to pay by cheque or postal order or some other method, just let me know and we can arrange that also.

While you’re at it, it might be helpful if you could let me know what sort of problems you were having when trying to order. This will help me locate any potential problems and allow me to resolve any issues regarding my site, or help you fix your PC or browser issues and prevent the problem happening again.

Out Of Stock ?

If you are looking for something that is currently out of stock…


Firstly – we may not be out of stock after all.

Original Artisan has regular shipments coming in from Bolivia all the time, and it could be that the product you require may either :

1) be already in stock and just hasn’t been added to our pages yet, or

2) has already been re-ordered and will be available for purchase very soon.

We also have many new products coming in all the time that have not been listed for sale before, and all these new items take time to be listed, so if there is anything at all you are looking for or you think might be appropriate for future product lines, please feel free to use our contact page to send me a message and I’ll get back to you as soon as I can.

Our response times are usually very good and your enquiry will often be answered within a few minutes to a couple of hours.

Original Artisan operates right throughout the day and late into the evening, so wherever you are in the world, you’ll never be kept waiting too long.

Thanks for taking the time to visit and I look forward to hearing from you.