Customer Guarantee

Here at Original Artisan, we think it is important for our customers to know they are in safe hands, which is why we provide the best guarantees for our products anywhere on the internet.

When you purchase any item here on Original Artisan, either on line via our shopping cart, over the phone, by email or through any of our other selling mediums, you are automatically covered by our 100% satisfaction – 14 day money back guarantee.

100% Satisfaction Moneyback Guarantee

Not only are our guarantees personal, they are flexible too and once we have established good communications with our customers and listened to any issues they may have regarding our products, we tailor every response to the individual, which ensures every customer ends up 100% happy with the outcome.

We deal with issues quickly and efficiently, every time. With Original Artisan, customer satisfaction is our main aim.

Quality & Clarity

We go to great lengths to provide the best quality, professionally hand made goods and instruments and to present them for sale as accurately as possible. This includes any blemishes or abbrasions that these beautiful creations may have.

Photography

Extensive photography is provided through our product galleries with detailed photos included with all our listings. Close ups of any minor faults are readily included where necessary and never hidden from buyers. Our truthful imaging policy is a first for a commercial website of this nature as we believe our viewers should know exactly what they are buying before they make a purchase.

Often close ups taken with an 8 megapixel camera will increase the impression of even the smallest issues, when otherwise they may be barely visible to the viewer. Rest assured, if we think there is something you need to know about any of our products, we’ll certainly let you know beforehand.

In our eyes, one grainy photo of a handmade product does not provide any clue to an item’s true nature. We are proud to say our photos show every detail in glorious technicolour.

This is all part of our promise to our buyers to provide an honest and accurate service. Anyone with experience in dealing with handmade goods such as these will appreciate the work that goes into these wonderful products and understand that they are not buying cheap, factory made tourist trinkets, but beautiful, well made goods and instruments that have been originally sourced and handcrafted by skilled artisans, musicians and luthiers.

Fair Trade – Respect

All the products you see on this site are bought with the greatest respect for those who make them and at a fair trade.

Due to their artisanean origins, many of the items you see on this website are unique and the fact that they are handmade simply adds to their character and quirkiness.

Being musician and a consumer myself, I know how hard it is to buy instruments on the net which is why our policy is to treat our customers how we would like to be treated ourselves.

With Original Artisan, our galleries give you the opportunity to view these products close up and in detail and have accompanying descriptions to match, but if for any reason you find you are not happy with your purchase, then you may send it back for a full refund.

Instrument Vetting & Sales

The instruments sold on this site have all been vetted by a number of non biased sources from across the country including a range of professional music teachers, instrument makers and other ‘authorities’ in the business to verify their quality.

It is our aim to provide high quality goods and instruments, to photograph and describe them as accurately as possible and to sell them to our clients at fair prices.

Guarantee & Returns

You have our personal guarantee that if you purchase any item or instrument directly from Original Artisan and are in anyway dissatisfied with the product, then as long as the item is returned to us, unused and in it’s original condition with all accompanying packaging and extras within 14 days, you will receive a full refund.

All refunds will be made as soon as possible after receipt and inspection of correctly returned goods.

Return Delivery Expenses

Please note the buyer is responsible for the return delivery expenses and so as to avoid any unnecessary complications regarding damage or non receipt of goods, all products must be returned with adequate postage insurance and proof of delivery.

If you have any questions or queries regarding your purchase (or anything else for that matter) then feel free to contact us using the site contact page or the comment forms at the bottom of these pages. We will do our best to resolve your issue as quickly as possible.

Limited Stock

If you see an instrument or product you like the look of here on Original Artisan, please remember, most of our items are hand made and either unique or in very limited quantity. So what you see here is most probably all we have and perhaps all we ever will have in stock.

Even with our most repeatable products, due to the nature of this business and our varying sources, there is no guarantee our supply will continue. Once they are gone, they are gone and you may have to wait quite some time before another similar item becomes available.

My advice if you see something you like, is to get it quickly while you can, before someone beats you to it.

Thanks for visiting.

Kier