Customer Feedback

Check out the comments and statements below to see some feedback from our friends and clients around the world.

Happy Customers

Dear fellow musician,

I would just like to say thank you so much for supplying the beautiful charango which arrived promptly today. It is an instrument of such fine quality and an absolute delight to look at and play. I have been very impressed right from the start of the process by your excellent customer service, in particular the detailed and very honest information about the instrument on your website. I would be happy to be quoted in any publicity material you may wish to add to your site as a token of my gratitude and total satisfaction.

Best wishes,

Bryan *****,

*****, Worcs

Hi Kier!

The bone Quena sounds like a high-end Shakuhachi and I can easily find at least 3 octaves. Just a great Flute! I have 28 Flutes, some very expensive ones, and I must say that this bone Quena is absolutely THE BEST!

May You always walk in beauty


Hello Kier!

My Aymara Quena came today. It is very beautiful and the tuning is concert quality.

Thank You very much.


Dear Kier,Today, i’ve received the delivery with the Quena flutes.I’m always very satisfied and thanks for the fast delivery.

Again, many thanks and until next time.

Kind regards


Thanks, will keep in touch. By the way the pipes came today, Saturday at 12. What fantastic service and products

Will be recommending Thanks


Dear Kier

I’ve just received my new quena. It is perfect! The slight blemishes you mentioned are irrelevant and, obviouslly I’ll keep it. So, thank you very much. You will receive my “5 stars” vote in e-Bay.

I’m a Spaniard currently living in France. I’ve been playing quenas for years and I can confirm you that your flute is a very high quality instrument. Congratulations!

Best regards y muchas gracias,


Hi Kier,

my charango arrived today. I tuned it and I’m currently playing with it…all I can say is ‘wow’!

It is fantastic, I just love it. I’m not going to return it, I’m very satisfied.

And thank you for this lovely case, it’s beautiful.

Take care and speak to you soon!


Hello Kier,

The quenacho flute I ordered from you arrived this afternoon. It was in perfect condition and is a beautiful flute. I thank you so very much!

Have a wonderful weekend,


Hello Kier,

The hat arrived today safe and sound. That was really quick!

Love the hat, I will be back for more soon.

I really appreciate all your help, thanks again.

Have an awesome weekend 🙂


Dear Kier,

Thank you for your prompt responses and for your useful and thoughtful information. I am sure I will find caring for the flute nearly as joyful as playing it.

Thanks again!


Hi there Kier, Am enjoying the charango, it’s like owning a Harley man.

Give me a call sometime soon if you’ve got time for a natter and I hope you do keep that charango.

Regards Paul

Hi Kier,

I appreciate the case upgrade, and, especially, the care you put into your work. I’m sure the slight difference in design will be fine. The flute care info is great, too; I wouldn’t have realized the delicacy and of the wood, although I’m a fiddle player, so it makes sense.

I look forward to receiving the quena

Thank you again,


Dear Kier,

Today, i’ve received the delivery with the Quena flutes.

I’m always very satisfied and thanks for the fast delivery.

Again, many thanks and until next time.

Kind regards


Take a look at some of our eBay Feedback

Since Original Artisan began trading over ten years ago, our record is unblemished. We have received nearly 10000 positive feedback comments on eBay alone, without one single negative comment.

Take a look at some of our feedback comments and judge for yourself why we remain the No.1 site for all of your musical instruments and accessories and handmade goods from the artisans of Bolivia.

The fastest delivery I’ve had in 6 years of eBaying – thanks Kier, will be back! : Buyer – Mighty_nibus

Good price, well packaged and speedy delivery. Many thanks : Buyer – Chap 555

lovely handcrafted piece. tone is pure and rich : Buyer – Mugwump 54

Fantastic gloves, will be ordering another pair! First class seller! : Buyer – Wembly 1924

Thank You for shipping to Canada…fantastic product, fast service!!!!!!!!!!!!! : Buyer – Snailbite

A+… seller .. very very very nice gloves ty – Buyer : Buyer – Ditris 21

Excellent item, super fast delivery, thanks a million!! : Buyer – Rahulwishard

Très belle quena de qualité, conforme à l’annonce. : Buyer – Zoolook

Excellent flute and excellent aftercare, thanks A+++ : Buyer –

Thank you very much! Very fast shipping! And item is perfect really perfect! : Buyer -6ubehb

ebayeur serieux a recommander merci : Buyer – Fs91

top – super product and fast delivery! : Buyer – Marcus 9961996

A fabulous trade from a top trader – thanks for the terrific emails ! : Buyer – Jude1232

great ebay user, quick delivery , accurate description thank you : Buyer – Marcintushinksi

Great seller – very well packaged – useful information – description excellent : Buyer – Xlepap

Sehr freundlicher Kontakt, super schneller Versand der top Ware. Perfekt.Danke : Buyer – 4133heinz

Best quena I’ve seen and played, highly recommended : Buyer – Mungoernie

One of the top transaction i’ve made on ebay, a pleasent expierience all round : Buyer – Dermot1742

Gorgeous wallet for my hols! Fantastic service! Seller recommended A++++ : Buyer – Moonlight1130

exellent seller would highly recomend super quick delivery and my flute is great : Buyer – Ibird562

The top-level seller! Great communication,very fast shipping. Recommended +++++ : Buyer – Albert777albert

great product and super fast delivery, thank you very much : Buyer – Denzil54

Excellent friendly service, Item was well packaged and well described accurately : Buyer – Pabcandy

Great quality product. Quick and inexpensive shipment. Great seller! : Buyer – Merymarymermaid

Brilliant service+great product at excellent price-highly recommend seller : Buyer – Kaj1550

Wonderful instrument, beautiful, clear voice! Thanks a lot for your service! : Buyer – Rret6476

product exactly as described, speedy shipping, highly recommended seller : Buyer – Littlemissthistle

Transacción perfecta, rápida, el artículo de excelente calidad. : Buyer – Pumuki2010

Perfect condition, just as described, super, super speedy – thank you : Buyer – Pippa93

Thanks a lot, the quena flute is good for concert performance ++++++++ : Buyer – Louis200895

Outstanding quality! Super fast delivery!! Thank-you : Buyer – Macpherson4144

This “tweaked” quena is really a great instrument. All was OK. Excellent seller : Buyer – Fgm2009

As describe and better very fast delivery a realy nicely made pipe Thank you : Buyer – Wayne26859

Fantastic, better than photo!, very quick delivery. Good ebaying : ) thanks : Buyer – Treblegone

Transaction sans probleme. Vendeur très sérieux. A recommander. Remerciements : Buyer – Cospa

pattern slightly different to picture but who the frig cares, awesome gloves : Buyer – Mcrovers90

beautiful jumper, fast delivery, good comms, highly recommended seller : Buyer – 6063bobt

Fantastic Quality. My wife who’s recently returned from Peru is very happy : Buyer -Mdwinsborrow

Service and commitment to our customers is number one goal.